Privacy Policy

At Guestband we want to be open and clear about how we use data in the different areas we operate. Please feel free to contact us if you have any questions or queries.

Website Privacy Policy

Website Cookies

Our website uses cookies, small text files stored on the device you are viewing the website from, to improve your experience but also to monitor how the website is accessed, and for how long visitors remain on each page.

What happens if I disable cookies?

In general the website may not operate properly if cookies are not activated.

Data we collect

The website contains forms to contact us. In order for us to be able to contact you, we will request personal information such as your name and email address.

Security

Our website uses a secure connection between the server and the device you are viewing it on. You can check this by looking for a padlock symbol and the prefix “https://” within your browser. No personal data is stored on the server.

Access to your personal information

Any data we hold about you is yours and not ours. As such you have the right to access, amend and remove any of the personal data we have about you. Please use the form on our homepage to do so and we will be happy to help.

Sales & Marketing Privacy Policy

Sales Information Process

Guestband provide Business-to-Business (B2B) services for the Hospitality Industry.

When a person contacts Guestband for information or a quotation, we require a business email address in order to be able to fulfill that request. We may store that information in a database along with any other contact information that has been provided so that we can follow up on the initial conversation to see if any further information or help is required.

If more conversations are held, we may take notes and store these along with the initial request so that we can make informed follow ups and not waste anyone’s time by asking questions that have already been asked. We also keep any emails that have been exchanged and these are used simply to ensure we don’t contact anyone needlessly or miss contacting someone who specifically requested us to.

If we make a visit to a company to give them a demonstration of our services, we will also store details of that visit (time, place, attendees and notes) to help provide a better service to that client in any subsequent communications.

However, even if conversations (emails, calls etc.) do not lead to a requirement for our services, we continue to store that information for statistical purposes so that we can monitor our sales process and staff to ensure our clients received the best information possible and to avoid any unnecessary contacts.

New Business

To generate new business we use networking events, trade exhibitions and services such as LinkedIn to find event organisers and people who we feel may benefit from our services. These may be companies who organise similar events to ones existing clients use our services for or new contacts within companies we have ongoing relationships with. We store information about these contacts and conversations we have had with them in a database so we can monitor any developments, contact them only when necessary or when requested to, and also to quantify the success of any new business development strategy.

Newsletters

If you register for our newsletter we collect personal information. We use that information exclusively to send you our newsletter. We don’t rent or trade email lists with other organisations or businesses and we will share it with no one unless we have a legal duty to do so.

We use a third-party provider to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see the privacy notice of our newsletter sender. You can amend your preferences and unsubscribe to our newsletter at any time by clicking the unsubscribe link at the bottom of any of our newsletters.

Security

All data is stored on password protected databases and is not accessible to anyone outside of Guestband. We do not share any information whatsoever with any third party unless we are legally bound to do so.

Access to your personal information

Anyone who has contacted Guestband or has been contacted by us and wishes to see, edit or remove the data we have stored on them can do so free of charge and at any point. Please contact us and we will be happy to help.