Improving the guest experience is of paramount importance in today's crowded and highly competitive marketplace.

But how can you provide a personalised experience at scale?

What is Guestband?

Guestband provides technology to enhance the Guest Experience. We have been improving interactions between guests and staff for over 25 years. We know that every venue and location is unique and we tailor our solutions accordingly. 

We are passionate that technology should simplify the guest journey and provide a personalised experience at scale. By using data responsibly, we can improve human-to-human interactions whilst providing valuable insights into the operation of our clients’ sites.

"83% of Millennials are willing to have brands track their habits in exchange for a more bespoke experience."

The American Express Future of Travel Survey

Our services

Consult

An opportunity to learn about each other & discuss your project in depth.

Advise

We spend time at your location and with your team, and create a unique plan.

Deploy

We supervise any installation and are there for you, any time of day or night.

Interactions make experiences

Guestband create solutions that enable resorts, theme parks and cruise operators to monitor and improve their operations whilst also improving the guest experience.

Guests are identified through their room key or a smart customised wristband and staff and assets can also be included in the system. Sensors are placed around the site and by using both short-range and long-range RFID technology, guests create a tapestry of interactions that our software converts into valuable insights.

So much more than just a room key, it’s a solution that has a multitude of benefits and advantages – do get in touch for more information.

What are Guestbands?

Guestbands are RFID & Bluetooth wristbands for resorts, theme parks and cruises. They can replace the room key so guests can wear their key instead of having to carry it around everywhere. But unlike many other wristbands, they are much more than just that.

They are totally customisable in form, colour, design and technologies employed.

They are a way for families to know their children are safe and for hotels to help keep children safe.

They are a way for resorts to give a personalised service to every guest, no matter the size of the location or experience of their staff.

They are a way to improve how sites are laid out and how services are provided.

They are a way for resort, theme park and cruise operators to get real data to back up and inform their business decisions.

But most importantly, they are a way to improve the guest experience: the driver behind everything we do.

Families

Parents travelling with children will always want extra peace of mind that their kids are as safe as possible.

Guestband offers many advantages to both parents and resorts, from ensuring children can’t wander off the resort without an adult member of the family, to allowing staff to see allergies and medical information quickly in case of an emergency.

Please take a look at the video for more information (the background music is muted.)

Staff & Assets

Special apps for staff allow them to check guest entitlements – from type of board, to simple things like whether parents have set limits for their children. Names of guests appear as if by magic on screens, so staff can add a personal touch to all interactions. 

And you can say good-bye to the pieces of paper recording room numbers of guests attending breakfast. 

You can even add staff to the system which adds a new level of business intelligence to your operation.

Insight

Once your guests and staff see the benefits of using the system, their activity will create a tapestry of interactions that will be a source of invaluable insights into the running of your resort, park or cruise ship.

Our clever software will help you identify and monitor areas or activities of interest so that you can make better business decisions.

Music from https://www.bensound.com/royalty-free-music

The Guestband service

There’s no one product that will be right for every resort. Even the choice of technology will depend on the type and number of guests you have and the areas that need to be covered.

So we’ll come to your location and discuss things not only with you, but with your FOH & BOH staff. We’ll see how guests move around and where our solution could help.

We’ll come up with a tailored plan with clear costs and benefits that can be delivered in stages so you can start in one area and expand as and when necessary.

Let's talk about you.

Contact us for a free consultation