Improved Operations
Better Guest Experiences
Proactive Hospitality

What is Guestband?

Guestband is a technology solution which focuses on improving the guest experience at resorts, parks and hotels whilst generating actionable data and valuable insights for the operator. We employ a range of technologies from RFID to IoT with machine learning software that is tailored to the desired outcomes and the existing infrastructure at the location.

With over 25 years of experience, we are passionate that technology should simplify the guest journey and provide a personalised experience at scale. Contact us today for more information.

"83% of Millennials are willing to have brands track their habits in exchange for a more bespoke experience."

The American Express Future of Travel Survey

Why Guestband?

Most hotels already have technology to open rooms using an RFID key card. But what if that key card could also sign guests in and out of breakfast? What if children could use theirs to obtain services within the limits set by their parents? What if staff could scan them in case of emergency to see medical conditions or allergies? Or to see information about the guests to be able to make personalised recommendations and give a better service? What if all the interactions were then available for hotel operators to monitor usage and predict demand?

Our services


Free consultations to discuss your project in depth.


We map the guest journey, and create concepts and initial proposals.


Solutions are defined, and detailed costs & benefits are created.


We supervise any installation and are there for you, any time of day or night.

Interactions make experiences

Guestband create solutions that enable resorts, theme parks and cruise operators to monitor and improve their operations whilst also improving the guest experience.

Guests are identified through their room key or a smart customised wristband and staff and assets can also be included in the system. Sensors are placed around the site and by using both short-range and long-range RFID technology, guests create a tapestry of interactions that our software converts into valuable insights.

So much more than just a room key, it’s a solution that has a multitude of benefits and advantages – do get in touch for more information.

What are Guestbands?

Guestbands are RFID & Bluetooth wristbands for resorts, theme parks and cruises. They can replace the room key so guests can wear their key instead of having to carry it around everywhere. But unlike many other wristbands, they are much more than just that.

They are totally customisable in form, colour, design and technologies employed.

They are a way for families to know their children are safe and for hotels to help keep children safe.

They are a way for resorts to give a personalised service to every guest, no matter the size of the location or experience of their staff.

They are a way to improve how sites are laid out and how services are provided.

They are a way for resort, theme park and cruise operators to get real data to back up and inform their business decisions.

But most importantly, they are a way to improve the guest experience: the driver behind everything we do.


Parents travelling with children will always want extra peace of mind that their kids are as safe as possible.

Guestband offers many advantages to both parents and resorts, from ensuring children can’t wander off the resort without an adult member of the family, to allowing staff to see allergies and medical information quickly in case of an emergency.

Please take a look at the video for more information (the background music is muted.)

Staff & Assets

Special apps for staff allow them to check guest entitlements – from type of board, to simple things like whether parents have set limits for their children. Names of guests appear as if by magic on screens, so staff can add a personal touch to all interactions. 

And you can say good-bye to the pieces of paper recording room numbers of guests attending breakfast. 

You can even add staff to the system which adds a new level of business intelligence to your operation.


Once your guests and staff see the benefits of using the system, their activity will create a tapestry of interactions that will be a source of invaluable insights into the running of your resort, park or cruise ship.

Our clever software will help you identify and monitor areas or activities of interest so that you can make better business decisions.

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The Guestband service

There’s no one product that will be right for every resort. Even the choice of technology will depend on the type and number of guests you have and the areas that need to be covered.

So we’ll come to your location and discuss things not only with you, but with your FOH & BOH staff. We’ll see how guests move around and where our solution could help.

We’ll come up with a tailored plan with clear costs and benefits that can be delivered in stages so you can start in one area and expand as and when necessary.

Let's talk about you.

Contact us for a free consultation


A Quick Guide

  • RFID stands for Radio Frequency IDentification.
  • It is used for lots of solutions including hotel key cards, transport systems, passports, laundry tracking & shop security
  • There are different types of RFID which can make it confusing
  • RFID systems can use different frequencies and each has its advantages and disadvantages
  • They are normally made up of two parts – a TAG and a READER
  • Most tags are very basic and simply transmit their unique identifier which is passed on by the reader
  • Some tags have batteries which give them a longer range
  • However the range (the distance at which the reader can identify a tag) depends on many factors

Guestband uses a combination of RFID types according to the requirements of each unique installation.

Above all, stay safe.

We are of course aware of the devastating effect the Coronavirus has had on society in general and in particular on the Hospitality Sector. Most hotels are either empty or have been repurposed to help with the fight against the virus.

But if whilst battling with the ‘here and now’ you’re also managing to think about the future, for the day when we can travel again and you can open your doors to new and returning guests, then perhaps there is something we can help with. 

It won’t cost you anything and we don’t expect anything in return.

We’d be happy to discuss your currently technology situation and bounce around ideas on how you might improve your guest experience. We’re not trying to sell anything or push you to buy anything either. We’ll just try to come up with some ideas or solutions that might help.

If we can help with any messaging or communications, then we’d be happy to do that too. 

Anything that might help you get back on your feet quicker and better once this is all over. 

For example, if you like the explainer videos on our site – we’d be happy to make similar ones for yours totally free of charge.

So please do get in touch. We’d love to speak with you wherever you are and whatever situation you are currently in. Things will get better eventually, and they will be different too.

But above all, please stay safe.